Our Online Security Commitment

Bank of New England Bank is committed to providing you with a secure online environment that protects your confidential information.

Please know that Bank of New England does not and will not ever request personal information from you via email or via a link to any website. Regular Internet e-mail is not secure, so please do not send confidential information such as Social Security or account numbers to us via regular e-mail. Please use the links below to view the Consumer Internet Banking Agreement, Consumer Online Banking - getting started, and Consumer Online Banking frequently asked questions.

Secure Login

When you set up your account, you will be asked to answer personal security questions to help authenticate your user ID and password. Your accounts are protected through advanced device forensics that seamlessly authenticate your computer and various devices.

Internal Controls

We restrict access to your personally identifying information to those employees who need to know that information in order to provide services to you. We maintain physical, electronic, and procedural safeguards to protect such information.

We continually evaluate our security controls to ensure they provide the highest level of privacy and safety for our customers.

Please keep in mind that it is also important for you to take precautions to safeguard personal information.

How to minimize risk

Before revealing any personal identification information, find out how it will be used and whether it will be shared with others. Don’t divulge unnecessary information.

Pay attention to billing cycles. Follow up with creditors if bills do not arrive on time.
Deposit outgoing mail at the post office.
Limit identifying information and credit cards carried to those necessary.
Do not give out personal information via phone, mail or over the internet to undisclosed sources.
Request a copy of your credit report annually from any one of the three major credit bureaus for review.

TransUnion: www.transunion.com
Experian: www.experian.com
Equifax: www.equifax.com

Phishing is a criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication. Phishing is typically carried out by e-mail or instant messaging, and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate one.

For more information about phishing, please visit the Consumer Financial Protection Bureau. (CFPB)

Bank of New England will never ask you for your password via email.

Malware, short for malicious software, is software designed to secretly access a computer system without the owner's permission. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. Malware includes computer viruses, worms, trojan horses, spyware, dishonest adware, scareware, crimeware, most rootkits, and other malicious and unwanted software or program.

Bank of New England recommends that you maintain a current subscription to anti-virus, anti-spyware, anti-malware, and firewall software.

For more information about malware, please visit the OnGuard Online website.

If you become a victim of identity theft:

IF you suspect that someone has been using your personal information, you should contact:

The fraud departments of the three major credit bureaus
The creditors of any accounts that have been missed
The local police to file a report

It is wise to cancel existing accounts held in your name and re-open new accounts with new passwords.

Online Banking security Tips

Protect Your Computer

Install and update your anti-virus and anti-spyware software frequently.
Protect yourself, at no additional cost, with IBM® Security Trusteer Rapport® security software download. For more information about Trusteer or to download click here.
Keep your computer’s operating system up to date. •Make sure to keep your web browser software up to date by installing the most recent version.
If your computer’s operating system has a firewall, enable it.

Keep Your Information Secure

If you do not recognize the sender of an email or have any doubts about the authenticity of an email, do not respond and delete it immediately.
Do not open the email or click on links or attachments, especially if they tell you the problem is urgent or the attached file ends in “.exe”.
Don't give out personal information. Check a website's privacy policy before you give them your email address.
Always use secure passwords. A secure password consists of upper- and lowercase letters and numbers.
Never share your password with anyone.
Do not include personal or sensitive data in, or in response to, an email.
Monitor your account activity closely and watch for unusual activity. You can use Bank of New England's Online Banking to monitor account balances, 24/7.
When you finish your online and/or mobile banking sessions, be sure to log out.
Do not store financial or personal information on your laptop, phone, or mobile device.

Practice Safe Web Browsing

Only allow popups from sites that you authorize.
Do not give out personal information to blogs, forums, and other social networking sites.
Only make online purchases using secure sites that encrypt your information. To determine if a site encrypts your information, look for the locked padlock icon in the browser and "https:" in the address line.
Never access a website from a link in a suspicious email.
Access online banking sites by typing the address directly into the browser’s address bar.

Protect Your Laptop, Phone, and/or other Mobile Devices

Be suspicious when installing applications/programs that require you to provide information that has nothing to do with the application’s purpose.
If you use your laptop, phone, or other mobile devices to conduct mobile banking, and your device becomes lost or stolen, contact your financial institution and cell phone provider immediately.
Never leave your laptop, phone, or other mobile devices logged on and/or unattended in public.
Password protect and lock your laptop, phone, or other mobile devices when not in use.
Do not store financial or personal information on your laptop, phone, or mobile device.

When We Will Contact You

From time to time, the bank may contact you via phone to inform you of a system issue, verify account activity, or in an effort to continue to build the relationship. We will not ask you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials, you should decline to do so and call Bank of New England at 603-894-5700.