Our Online Security Commitment

Bank of New England Bank is committed to providing you with a secure online environment that protects your confidential information.

Please know that Bank of New England does not and will not ever request personal information from you via email or via a link to any website.

Note: Regular Internet e-mail is not secure, so please do not send confidential information such as Social Security or account numbers to us via regular e-mail.

Secure Login

When you set up your account, you will be asked to answer personal security questions to help authenticate your user ID and password. Your accounts are protected through advanced device forensics that seamlessly authenticate your computer and various devices.

Internal Controls

We restrict access to your personally identifying information to those employees who need to know that information in order to provide services to you. We maintain physical, electronic, and procedural safeguards to protect such information.

We continually evaluate our security controls to ensure they provide the highest level of privacy and safety for our customers.

Please keep in mind that it is also important for you to take precautions to safeguard personal information.

How to minimize risk

Before revealing any personal identification information, find out how it will be used and whether it will be shared with others. Don’t divulge unnecessary information.

Phishing is a criminally fradulant process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication. Phishing is typically carried out by e-mail or instant messaging, and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate one.

Bank of New England will never ask you for your password via email.

Malware, short for malicious software, is software designed to secretly access a computer system without the owner's permission. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. Malware includes computer viruses, worms, trojan horses, spyware, dishonest adware, scareware, crimeware, most rootkits, and other malicious and unwanted software or program.

Bank of New England recommends that you maintain a current subscription to anti-virus, anti-spyware, anti-malware, and firewall software.

If you become a victim of identity theft:

IF you suspect that someone has been using your personal information, you should contact:

It is wise to cancel existing accounts held in your name and re-open new accounts with new passwords.